OPEN GOVERNAMENT DATA AND SERVICE INNOVATION

Authors

Keywords:

Innovation, Open Government Data, Service Innovation

Abstract

Purpose: This article seeks to map how open government data (OGD) can support service innovation.

Design/methodology/approach: To do so, a qualitative study was carried out, in which the researchers collected information from Brazilian specialists. The research was divided into two phases. Firstly, specialists were consulted regarding how OGD should be generated and disseminated in order to support innovation. Secondly, information from OGD-based projects was collected to obtain insights into how new ideas or solutions to problems were implemented.

Findings: The main result is a map of the OGD-based innovation process that describes the conditions necessary for OGD to be used for innovation as well as the steps for the effective development of innovations.

Originality: The process described in the paper is a general map that can be used in future research as a basis for investigating OGD-based innovations. The main difference in relation to other innovation processes is related to the particular features of the OGD ecosystem.

Author Biographies

Rafael Mendes Lubeck, Universidad de la Empresa

  

Edimara Mezzomo Luciano, PUCRS

Professor (full) in the Management Graduate Program at the PUCRS, Brazil. Holds a Ph.D. from the Federal University of Rio Grande do Sul (2004) and was a visiting researcher at the London School of Economics and Political Science (2016). Heads the Governance and Digital Society Research Group. Is the local coordinator of the ERASMUS+ Research Project Strengthening Governance Capacity for Smart Sustainable Cities. Is a coordinator of CAPES PrInt Research Project World in Movement and CAPES High Studies School on Collaborative Governance for the Digital Government Strategies Sustainability.

Guilherme Costa Wiedenhöft, FURG

Prof. Dr. Guilherme Wiedenhöft is Associate Professor at the Institute of Economics, Administration and Accounting Sciences at Federal University of Rio Grande (FURG) and Visiting Post-doc at the Business School, PUCRS, Brazil. He holds a doctoral degree in Business Administration and a Master's degree in the field of Management Information Systems. His interests include Quantitative and Qualitative Social Research and Information Systems Management on public and private organizations. His research focuses on different kinds of Governance (IT, Collaborative and Digital), Organizational Culture, Organizational Citizenship Behavior and Corruption Dissuasion.

References

Attard, J., Orlandi, F., Scerri, S., and Auer, S. (2015). A systematic review of open government data initiatives. Government Information Quarterly, Vol. 32, No. 4, pp. 399–418. https://doi.org/10.1016/j.giq.2015.07.006

Bäckström, I., and Bengtsson, L. (2019). A mapping study of employee innovation: proposing a research agenda. European Journal of Innovation Management, Vol. 22, No. 3, pp. 468–492. https://doi.org/10.1108/EJIM-05-2018-0101

Baptista, N., Alves, H., and Matos, N. (2019). Public Sector Organizations and Cocreation With Citizens: A Literature Review on Benefits, Drivers, and Barriers. Journal of Nonprofit and Public Sector Marketing, Vol. 0, No. 0, pp. 1–25. https://doi.org/10.1080/10495142.2019.1589623

Capdevila, I., and Zarlenga, M. (2015). Smart city or smart citizens. Journal of Strategy and Management, Vol. 8, No. 3, pp. 266–282. https://doi.org/10.1108/EL-01-2014-0022

Caprotti, F., Cowley, R., Datta, A., Broto, V. C., Gao, E., Georgeson, L., Herrick, C., Odendaal, N., Joss, S., Hadtudom, L. E., Taks, D. I., Nam, T., Pardo, T. A., Raven, R., Sengers, F., Spaeth, P., Xie, L., Cheshmehzangi, A., de Jong, M., Oman, C. P. (2014). Hungary Towards a strategic state approach. OECD Public Governance Reviews, Vol. 31, No. 3, pp. 230–235. https://doi.org/10.22503/inftars.XVII.2017.4.2

Coriat, B., and Weinstein, O. (2002). Organizations, firms and institutions in the generation of innovation. Research Policy, Vol. 31, No. 2, pp. 273–290. https://doi.org/10.1016/S0048-7333(01)00141-X

Davies, T., and Edwards, D. (2012). Emerging implications of open and linked data for knowledge sharing in development. IDS Bulletin, Vol. 43, No. 5, pp. 117–127. https://doi.org/10.1111/j.1759-5436.2012.00372.x

Dawes, S. S., Vidiasova, L., and Parkhimovich, O. (2016). Planning and designing open government data programs: An ecosystem approach. Government Information Quarterly, Vol. 33, No. 1, pp. 15–27. https://doi.org/10.1016/j.giq.2016.01.003

De Jong, J. P. J., and Vermeulen, P. A. M. (2003). Organizing successful new service development: a literature review. Management Decision, Vol. 41, No. 9, pp. 844–858. https://doi.org/10.1108/00251740310491706

Dwivedi, Y. K., Janssen, M., Slade, E. L., Rana, N. P., Weerakkody, V., Millard, J., Hidders, J., and Snijders, D. (2017). Driving innovation through big open linked data (BOLD): Exploring antecedents using interpretive structural modelling. Information Systems Frontiers, Vol. 19, No. 2, pp. 197–212. https://doi.org/10.1007/s10796-016-9675-5

Gallouj, F., and Savona, M. (2008). Innovation in services: a review of the debate and a research agenda. Journal of Evolutionary Economics, Vol. 19, No. 2, pp. 149–172. https://doi.org/10.1007/s00191-008-0126-4

Gallouj, F., and Windrum, P. (2008). Services and services innovation. Journal of Evolutionary Economics, Vol. 19, No. 2, pp. 141–148. https://doi.org/10.1007/s00191-008-0123-7

Gascó-Hernández, M., Martin, E. G., Reggi, L., Pyo, S., and Luna-Reyes, L. F. (2018). Promoting the use of open government data: Cases of training and engagement. Government Information Quarterly, Vol. 35, No. 2, pp. 233–242. https://doi.org/10.1016/j.giq.2018.01.003

Gonzalez-Zapata, F., and Heeks, R. (2015). The multiple meanings of open government data: Understanding different stakeholders and their perspectives. Government Information Quarterly, Vol. 32, No. 4, pp. 441–452. https://doi.org/10.1016/j.giq.2015.09.001

Hermanto, A., Solimun, S., Fernandes, A. A. R., Wahyono, W., and Zulkarnain, Z. (2018). The importance of open government data for the private sector and NGOs in Indonesia. Digital Policy, Regulation and Governance, Vol. 20, No. 4, pp. 293–309. https://doi.org/10.1108/DPRG-09-2017-0047

Hipp, C. (2008). Service peculiarities and the specific role of technology in service innovation management. International Journal of Services Technology and Management, Vol. 9 No. 2, pp. 154-173. https://doi.org/10.1504/IJSTM.2008.018433

Ingrams, A. (2017). The legal-normative conditions of police transparency: A configurational approach to open data adoption using qualitative comparative analysis. Public Administration, Vol. 95, No. 2, pp. 527–545. https://doi.org/10.1111/padm.12319

Jaakola, A., Kekkonen, H., Lahti, T., and Manninen, A. (2015). Open data, open cities: Experiences from the Helsinki Metropolitan Area. Case Helsinki Region Infoshare www.hri.fi. Statistical Journal of the IAOS, Vol. 31, No. 1, pp. 117–122. https://doi.org/10.3233/SJI-150873

Kaschesky, M., and Selmi, L. (2014). 7R Data Value Framework for Open Data in Practice: Fusepool. Future Internet, Vol. 6, No. 3, pp. 556–584. https://doi.org/10.3390/fi6030556

Kassen, M. (2018). Adopting and managing open data: Stakeholder perspectives, challenges and policy recommendations. Aslib Journal of Information Management, Vol. 70, No. 5, pp. 518–537. https://doi.org/10.1108/AJIM-11-2017-0250

Linders, D. (2013). Towards open development: Leveraging open data to improve the planning and coordination of international aid. Government Information Quarterly, Vol. 30, No. 4, pp. 426–434. https://doi.org/10.1016/j.giq.2013.04.001

Lounsbury, M., and Crumley, E. T. (2007). New practice creation: An institutional perspective on innovation: Michael Lounsbury and Ellen T. Crumley. Organization Studies, Vol. 28, No. 7, pp. 993–1012. https://doi.org/10.1177/0170840607078111

McNutt, J. G., Justice, J. B., Melitski, J. M., Ahn, M. J., Siddiqui, S. R., Carter, D. T., and Kline, A. D. (2016). The diffusion of civic technology and open government in the United States. Information Polity, Vol. 21, No 2, pp. 153–170. https://doi.org/10.3233/IP-160385

Nam, T. (2015). Challenges and Concerns of Open Government: A Case of Government 3.0 in Korea. Social Science Computer Review, Vol. 33, No. 5, pp. 556–570. https://doi.org/10.1177/0894439314560848

O’Riain, S., Curry, E., and Harth, A. (2012). XBRL and open data for global financial ecosystems: A linked data approach. International Journal of Accounting Information Systems, Vol. 13, No. 2, pp. 141–162. https://doi.org/10.1016/j.accinf.2012.02.002

OECD/Eurostat. (2018). Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, 4th Edition. In Handbook of Innovation Indicators and Measurement. https://doi.org/10.1787/9789264304604-en

Rana, N. P., Dwivedi, Y. K., Lal, B., Williams, M. D., and Clement, M. (2017). Citizens’ adoption of an electronic government system: towards a unified view. Information Systems Frontiers, Vol. 19, No. 3, pp. 549–568. https://doi.org/10.1007/s10796-015-9613-y

Roy, J. (2014). Open Data and Open Governance in Canada: A Critical Examination of New Opportunities and Old Tensions. Future Internet, Vol. 6, No. 3, pp. 414–432. https://doi.org/10.3390/fi6030414

Ruijer, E., and Meijer, A. (2019). Open Government Data as an Innovation Process: Lessons from a Living Lab Experiment. Public Performance and Management Review, Vol. 0, No. 0, pp. 1–23. https://doi.org/10.1080/15309576.2019.1568884

Sadiq, S., and Indulska, M. (2017). Open data: Quality over quantity. International Journal of Information Management, Vol. 37, No. 3, pp. 150–154. https://doi.org/10.1016/j.ijinfomgt.2017.01.003

Safarov, I. (2019). Institutional Dimensions of Open Government Data Implementation: Evidence from the Netherlands, Sweden, and the UK. Public Performance and Management Review, Vol. 42, No. 2, pp. 305–328. https://doi.org/10.1080/15309576.2018.1438296

Safarov, I., Meijer, A., and Grimmelikhuijsen, S. (2017). Utilization of open government data: A systematic literature review of types, conditions, effects and users. Information Polity, Vol. 22, No. 1, pp. 1–24. https://doi.org/10.3233/IP-160012

Sayogo, D. S., Zhang, J., Pardo, T. A., Tayi, G. K., Hrdinova, J., Andersen, D. F., and Luna-Reyes, L. F. (2014). Going beyond open data: Challenges and motivations for smart disclosure in ethical consumption. Journal of Theoretical and Applied Electronic Commerce Research, Vol. 9, No. 2, pp. 1–16. https://doi.org/10.4067/S0718-18762014000200002

Scholl, H. J. (2013). Five trends that matter: Challenges to 21st century electronic government. ICT, Public Administration and Democracy in the Coming Decade, Vol. 17, pp. 107–117. https://doi.org/10.3233/978-1-61499-244-8-107

Smith, R. (2008). The evolution of innovation. Research-Technology Management, Vol. 51, No. 3, pp. 59–62. https://doi.org/10.5437/08956308X5505003

Thorsby, J., Stowers, G. N. L., Wolslegel, K., and Tumbuan, E. (2017). Understanding the content and features of open data portals in American cities. Government Information Quarterly, Vol. 34, No. 1, pp. 53–61. https://doi.org/10.1016/j.giq.2016.07.001

Väyrynen, H., Helander, N., & Jalonen, H. (2023). Public Innovation and Digital Transformation (p. 210). Taylor & Francis.

Weerakkody, V., Irani, Z., Kapoor, K., Sivarajah, U., and Dwivedi, Y. K. (2017). Open data and its usability: an empirical view from the Citizen’s perspective. Information Systems Frontiers, Vol. 19, No. 2, pp. 285–300. https://doi.org/10.1007/s10796-016-9679-1

Weerakkody, V., Kapoor, K., Balta, M. E., Irani, Z., and Dwivedi, Y. K. (2017). Factors influencing user acceptance of public sector big open data. Production Planning and Control, Vol. 28, No. 11–12, pp. 891–905. https://doi.org/10.1080/09537287.2017.1336802

Yang, B., Liu, Y., & Chen, W. (2023). A twin data-driven approach for user-experience based design innovation. International Journal of Information Management, 68, 102595.

Zhenbin, Y., Kankanhalli, A., Ha, S., and Tayi, G. K. (2020). What drives public agencies to participate in open government data initiatives? an innovation resource perspective. Information and Management, Vol. 57, No. 3, pp. 1-15. https://doi.org/10.1016/j.im.2019.103179

Zuiderwijk, A., Janssen, M., Kaa, G. Van De, and Poulis, K. (2016). The wicked problem of commercial value creation in open data ecosystems: Policy guidelines for governments. Vol. 21, pp. 223–236. https://doi.org/10.3233/IP-160391

Zuiderwijk, A., Shinde, R., and Janssen, M. (2019). Investigating the attainment of open government data objectives: Is there a mismatch between objectives and results? International Review of Administrative Sciences. Vol. 85, No. 4, pp. 1-28. https://doi.org/10.1177/0020852317739115

Downloads

Published

2025-11-12

How to Cite

Mendes Lubeck, R., Mezzomo Luciano, E., & Costa Wiedenhöft, G. (2025). OPEN GOVERNAMENT DATA AND SERVICE INNOVATION. Brazilian Journal of Management and Innovation (Revista Brasileira De Gestão E Inovação), 1(1). Retrieved from https://sou.ucs.br/etc/revistas/index.php/RBGI/article/view/14184

Issue

Vol. 1 No. 1 (2026): (January-April)

Section

RBGI Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The author must guarantee that:

  • there is full consensus among all the coauthors in approving the final version of the document and its submission for publication.
  • the work is original, and when the work and/or words from other people were used, they were properly acknowledged.

Plagiarism in all of its forms constitutes an unethical publication behavior and is unacceptable. Revista Brasileira de Gestão e Inovação has the right to use software or any other method of plagiarism detection.

All manuscripts submitted to RBGI - Revista Brasileira de Gestão e Inovação go through plagiarism and self-plagiarism identification. Plagiarism identified during the evaluation process will result in the filing of the submission. In case plagiarism is identified in a manuscript published in the journal, the Editor-in-Chief will conduct a preliminary investigation and, if necessary, will make a retraction.

This journal, following the recommendations of the Open Source movement, provides full open access to its content. By doing this, the authors keep all of their rights allowing Revista Brasileira de Gestão e Inovação to publish and make its articles available to the whole community.

RBGI - Revista Brasileira de Gestão e Inovação content is licensed under a Creative Commons Attribution 4.0 International License.

Any user has the right to:

  • Share - copy, download, print or redistribute the material in any medium or format, linking to RBGI site.
  • Adapt - remix, transform and build upon the material for any purpose, even commercially.

According to the following terms:

  • Attribution - You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  • No additional restrictions - You may not apply legal terms or technological measures that legally restrict others from doing anything that the license permits.

#RBGI

Similar Articles

<< < 7 8 9 10 11 12 13 > >> 

You may also start an advanced similarity search for this article.