OPEN GOVERNAMENT DATA AND SERVICE INNOVATION
Palavras-chave:
Innovation, Open Government Data, Service InnovationResumo
Purpose: This article seeks to map how open government data (OGD) can support service innovation.
Design/methodology/approach: To do so, a qualitative study was carried out, in which the researchers collected information from Brazilian specialists. The research was divided into two phases. Firstly, specialists were consulted regarding how OGD should be generated and disseminated in order to support innovation. Secondly, information from OGD-based projects was collected to obtain insights into how new ideas or solutions to problems were implemented.
Findings: The main result is a map of the OGD-based innovation process that describes the conditions necessary for OGD to be used for innovation as well as the steps for the effective development of innovations.
Originality: The process described in the paper is a general map that can be used in future research as a basis for investigating OGD-based innovations. The main difference in relation to other innovation processes is related to the particular features of the OGD ecosystem.
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