Design of an Information System to impulse a process of transformation into a Smart Tourism Destination

Marlen Treviño Villalobos; Leonardo Cardinale-Villalobos; Lady Fernández-Mora; Leonardo Víquez-Acuña; Rogelio González-Quirós

Authors

Marlen Treviño Villalobos Instituto Tecnológico de Costa Rica
Leonardo Cardinale-Villalobos Instituto Tecnológico de Costa Rica
Lady Fernández-Mora Instituto Tecnológico de Costa Rica
Leonardo Víquez-Acuña Instituto Tecnológico de Costa Rica
Rogelio González-Quirós Instituto Tecnológico de Costa Rica

Keywords:

Tourism, Smart tourism destination, Technology, Information system, La Fortuna

Abstract

Planning for the transformation of a destination into a smart tourist destination must consider the use of state-of-the-art technology as an essential requirement. This article describes how to use technology to drive the process of transforming Costa Rica's La Fortuna destination into a smart tourist destination. The methodology was assumed through a multimethod design in which a case study was developed in La Fortuna destination in collaboration with the Arenal Cámara de Turismo y Comercio. Therefore, it was possible to determine and characterize the technologies used in the main smart tourist destinations, the SWOT analysis factor of La Fortuna tourist destination with the greatest applicability of technologies and the design of an information system for La Fortuna. These results can be used as a reference point by other tourist destinations with similar characteristics to La Fortuna and that wish to start the process of transformation into a smart tourist destination.