O Futuro da Hospitalidade: Impactos dos Modelos Disruptivos de Hospedagem no Mercado Tradicional / The Future of Hospitality: Impacts of Disruptive Hospitality Models in the Traditional Market

Resumen

RESUMO

Com novos contornos surgindo no setor de meios de hospedagem a partir do fenômeno da hospedagem compartilhada, questionamentos acerca de seus desdobramentos passam a ocupar diálogos e discussões no meio acadêmico e mercadológico. Torna-se necessária, portanto, uma discussão aprofundada e fundamentada em fatos para que saibamos a real dimensão dos impactos dos modelos disruptivos de hospedagem no setor tradicional, bem como a melhor forma de encará-los. Investido da tarefa de oferecer esta discussão, este trabalho tem como objetivo descrever o atual contexto do mercado de meios de hospedagem com a inserção de um novo modelo disruptivo baseado na hospedagem compartilhada, o Airbnb. Como método, realizamos uma revisão sistemática da literatura pertinente dos últimos cinco anos, mapeando as principais temáticas discutidas neste contexto, e apontando os resultados destes estudos. Nossos resultados se manifestam em oito principais temas discutidos nos 31 artigos restantes de nossa filtragem. Em nossas considerações finais, elaboramos a aplicabilidade de nossa pesquisa no mercado tradicional de meios de hospedagem, assinalamos as limitações deste trabalho e sugerimos futuros caminhos para dar continuidade este tipo de pesquisa.

PALAVRAS-CHAVE

Turismo. Meios de Hospedagem. Inovação Disruptiva. Economia Compartilhada. Airbnb.

ABSTRACT

With new arrangements emerging from the hospitality sector after the sharing hospitality phenomenon, questioning regarding its repercussion has also started to show in discourses and debates in the academic and market environment. It becomes imperative, therefore, an in depth and well-grounded discussion so we may perceive the real dimension of the impacts of disruptive hospitality models in the traditional market, and also the best way to manage them. Invested with the task of proposing this discussion, this paper aims to describe the current context of hospitality market with the insertion of a new disruptive model based on the sharing hospitality, Airbnb. The methodology of our research consists of a systematic literature review regarding the last five years, mapping the main themes discussed in this context, and pointing out the results of these studies. Our results are expressed into eight main themes discussed throughout the 31 final papers resulted from our filtration process. Our final considerations consist of the suitability of our study for the hospitality traditional market decision makers, the limitations and restrictions of our research, and suggestions for future paths to be unraveled in order to continue this discussion. (Tradução: Rachel de Paula Canedo Branco)

KEYWORDS

Tourism. Hospitality. Disruptive Innovation. Sharing Economy. Airbnb.

AUTORIA

Rachel de Paula Canedo Branco - Mestranda em Turismo, Universidade Federal Fluminense, Niterói, Rio de Janeiro, Brasil.  Currículo: http://lattes.cnpq.br/6031466824818832 E-mail: rachel_branco@id.uff.br

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PROCESSO EDITORIAL

Recebido: 16 OUT 18. Avaliado: OUT-NOV. Aceito: 22 ABR 19.