Recreational facilities in the context of Destination Management

Resumen

In order to carry out successful tourism activities in a tourist destination, it is necessary to be able to make the right decisions at the destination level. However, tourist destinations have a complex structure; there are too many stakeholders and there may be conflict of stakeholder interests, the results of the decisions can be seen in the long run, and the perception of risk is high, etc. Many reasons make it difficult to make a decision in destination management. This study aims to create an information input for tourist expectations to the decision-making mechanism at the destination level. To do this, a two-stage research period was designed. The first stage is a qualitative process and includes the identification and categorization of tourists' expectations for recreational facilities. The second phase is based on the Kano Model and analyzes covering the weighting and ranking of these expectations. The research findings reveal the priorities of the tourists in the determination of the recreational facilities for the destination and in the decision-making phase. It is seen that nightlife has an important priority in terms of expectations for recreation.