Managerial Practices on Operations and Tourism Supply Chain during the pandemic crisis in Brazil: A case study of Juiz de Fora (MG)

Thiago Duarte Pimentel; Fabíola Cristina Costa de Carvalho; Sandra Luz Zepeda Hernández

Authors

Thiago Duarte Pimentel Universidade Federal de Juiz de Fora https://orcid.org/0000-0003-1889-069X
Fabíola Cristina Costa de Carvalho Pesquisador Independente
Sandra Luz Zepeda Hernández Universidad de Guadalajara https://orcid.org/0000-0002-8695-5291

Keywords:

Tourism; Operations Management; Production chain; Production planning and control; Juiz de Fora-MG, Brazil.

Abstract

This article aimed to analyses the management practices adopted by managers in operations and supply chain of business related to tourism in Juiz de Fora (Minas Gerais, Brazil), in the period between March 2020 and August 2021. The research focused on the structural components – hosting, food, travel agencies, cultural equipment and transportation – of the tourism supply chain, its main connections, the internal management process and possible inter-organizational relationships. Methodologically, a mixed [qualitative-quantitative] research was carried out. The information collected was analyzed through descriptive statistics and content analysis. As results and conclusion, it was observed that the companies that remain in operation are mainly those with more than ten years in the mercado, have a strong link with the local market and within its value chain. These companies reported having better monitoring of their operational activities and reducing failures in their services.

Author Biographies

Thiago Duarte Pimentel, Universidade Federal de Juiz de Fora

Doctor en Ciencias Sociales (Sociología) por la Universidad Federal de Juiz de Fora – UFJF (Brasil). Master en Administración (Teoría de las Organizaciones) y Licenciado en Turismo (Planificación Integral), ambos por la Universidad Federal de Minas Gerais – UFMG (Brasil). Profesor e investigador asociado del Instituto de Ciencias Humanas y del Depto. de Turismo – UFJF. Docente Permanente de los Programas de Postgrado en Ciencias Sociales (M/D) y del Postgrado en Administración (M), ambos de la UFJF. Profesor visitante en EUA, Canadá, México, Cuba, España, Ecuador. Miembro de la Asociación Internacional de Expertos Científicos en Turismo – AIEST y de la Asociación Internacional de Sociología – ISA. Editor jefe de las revistas científicas ABET e RELAT. Director del Centro Latino Americano de Turismologia/CELAT y del Observatório Econômico e Social de Turismo/OEST. Líder de los equipos de investigación Conhecimento, Organização e Turismo/COGITO y Realismo Crítico, Ação Coletiva e Trabalho/REACT.

Sandra Luz Zepeda Hernández, Universidad de Guadalajara

Ph.D. of Science for Development, Sustainability and Tourism / UDG (2019). Master in Marketing (2011) and Degree in Communication by University of Guadalajara, Mexico. Associate professor at the Centro Universitario de la Costa of University of Guadalajara. National Researcher for the National Council of Science and Technology (CONACYT Mexico). Visiting researcher at University of Málaga, Spain, 2017 and 2021. Coordinator of social research programs at Observatorio Turístico Riviera A.C. Research Center. Accredited Consultant in Corporate Social Responsibility by the Mexican Center for Philanthropy (CEMEFI, A.C.).