Liderança para Inovação nos Setores de Hospitalidade e Turismo: Revisão Integrativa da Literatura / Leadership for Innovation in Hospitality and Tourism: Integrative Literature Review

Abstract

RESUMO

O setor de serviços tende a ser competitivo e complexo, o que faz as empresas buscarem um diferencial de mercado. Nesse aspecto, a liderança se apresenta como um elemento importante nesse processo. Assim, o presente artigo teve como principal objetivo descobrir quais direcionamentos estão seguindo as pesquisas que abordam a liderança para inovação nos setores de turismo/hospitalidade/lazer. Realizou-se uma revisão integrativa na base de dados Scopus, com os descritores <leadership>, <innovation>, <tourism>, <hospitality>, <leisure>. Onze artigos foram considerados para análise. Os resultados mostraram que os estudos tendem a ser recentes, fazendo uso maior da Liderança Transformacional. A inovação que a liderança exerce está mais voltada para trabalhar o ambiente da organização, dar atenção aos recursos humanos, lidar com problemas característicos do setor, e agir em nível de destinos turísticos. Sugere-se que pesquisas futuras utilizem outras bases de dados, que se aproveitem da lacuna existente no setor de lazer e que sejam utilizadas outras teorias de liderança.

PALAVRAS-CHAVE

Turismo; Hospitalidade; Liderança; Inovação; Revisão Integrativa.

ABSTRACT

Service industry is a complex and competitive market, and companies are seeking a competitive advantage, such the leadership.  The aim here was to find out which way the researches that address leadership for innovation in the tourism / hospitality / leisure industries are taking place. The study used an integrative review in the Scopus database with the descriptors <leadership>, <innovation>, <tourism>, <hospitality>, <leisure>. Eleven articles were considered for analysis. The studies tend to be recent, and use to contemplate the Transformational Leadership theory. The leadership help the hospitality and tourism industries achieve innovation on working with the organization's environment, paying attention to human resources, dealing with problems characteristic of the service industry, and acting in the tourist destinations level. It is suggested that future research uses other databases, seize the opportunity of the gap in the leisure industry and other use other leadership theories.

KEYWORDS

Tourism; Hospitality; Leadership; Innovation; Integrative Review.

AUTORIA

Leonardo Lincoln Leite de Lacerda – Mestre. Doutorando no Programa de Pós-Graduação em Engenharia e Gestão do Conhecimento, Universidade Federal de Santa Catarina, Florianópolis-SC, Brasil. Orcid: https://orcid.org/0000-0003-2730-1746 E-mail: leolllacerda@yahoo.com.br

Cristiano José Castro de Almeida Cunha – Doutor. Professor na Universidade Federal de Santa Catarina, Florianópolis-SC, Brasil. Currículo:  http://lattes.cnpq.br/158614146555905 E-mail: 01cunha@gmail.com

Alexandre Augusto Biz – Doutor. Professor na Universidade Federal de Santa Catarina, Florianópolis-SC, Brasil. Orcid: https://orcid.org/0000-0003-3235-9328 E-mail: bizdetur@gmail.com

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PROCESSO EDITORIAL

Recebdo: 13 FEV 20; Aceito: 30 NOV 20