THE EFFECT OF ORGANIZATIONAL SUPPORT ON EMPLOYEE VOICE IN HOTEL ENTERPRISES: THE MEDIATING ROLE OF PSYCHOLOGICAL COMFORT: a função mediadora do conforto psicológico

Derya Firal; Mehmet TEKELİ; Aziz Gökhan ÖZKOÇ

doi:10.18226/21789061.v17ip170103

Authors

Derya Firal Sakarya Applied Sciences University
Mehmet TEKELİ Karamanoğlu Mehmetbey University
Aziz Gökhan ÖZKOÇ Sakarya Applied Sciences University

DOI:

https://doi.org/10.18226/21789061.v17ip170103

Keywords:

Organizational Support, Employee Voice, Psychological Comfort, Hotel Management

Abstract

To the aim of this study was to determine the impact of perceptions regarding the organizational support of hotel employees on employee voice as well as to determine the mediation-based role of psychological comfort in the aforementioned relationship. A field study was conducted within the scope of this study on corporate hotel employees operating in Turkey and 407 data were collected by using the "convenience sampling" method, which functions as a non-probability-based method of sampling. The hypotheses developed throughout this study were tested through the use of structural equation modeling. The results obtained from the analysis revealed that organizational support perception levels of hotel industry workers are positively correlated with their psychological comfort perceptions and behaviors regarding the voices of employees. It has additionally been observed that the psychological comfort levels of the employees positively affect their employee voice behaviors. Finally, it was determined that psychological comfort has a mediating role in the relationship between organizational support perceived by employees working in hotel businesses and employee voice.

Author Biographies

Derya Firal, Sakarya Applied Sciences University

Master in Tourism Management (Sakarya Applied Sciences University, 2024), Sakarya, Türkiye. Orcid: https://orcid.org/0009-0001-4624-3097. E-mail: deryafiral@yahoo.com

Mehmet TEKELİ, Karamanoğlu Mehmetbey University

Karamanoğlu Mehmetbey University, Faculty of Applied Sciences, Department of Tourism Guidance, Karaman, Türkiye, Orcid: https://orcid.org/0000-0002-6069-4740. E-mail: tekelimehmet@hotmail.com

Aziz Gökhan ÖZKOÇ, Sakarya Applied Sciences University

PhD. Sakarya Applied Sciences University, Faculty of Tourism, Department of Tourism Management, Sakarya, Türkiye, Orcid: https://orcid.org/0000-0001-8420-8228. E-mail: azizozkoc@subu.edu.tr

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