Hotel guests' sleep quality in the context of the tourist experience:
A literature review study
Keywords:
Sleep Tourism; Hotel; Sleep; Well-being; Consumer Experience.Abstract
The article investigates the state of research into the quality of hotel guests' sleep in the context of the tourist experience. The method chosen was an Integrative Literature Review. Prisma was adopted as the research protocol and twelve articles were selected for full analysis from the Portal de Periódicos Capes database. To discuss the results, summary tables are presented containing the titles, journals of publication, theme, objectives, geographical context, methodological characterisation, results and main findings of the selected articles. The analysis of the results, developed in the 2011-2023 timeframe, revealed a fragile boundary between the thematic approaches. Factors internal and external to the accommodation, travel profile, conditions and motivations were emphasised as influencing the quality of guests' sleep. It was observed that: (1) the research is mostly concentrated in the United States; (2) methodologically, the empirical studies are case studies, with predominantly quantitative and mixed approaches; (3) the research results reinforce and complement each other rather than contradict each other. This review is relevant for hotel researchers and managers to rethink the meaning of sleep quality as a factor that enhances the tourist experience, defining strategies capable of satisfying guests' needs, tastes and preferences while maintaining high occupancy rates.
References
Aires, J. D. M., & Varum, C. A. (2018). La investigación sobre la medición de la innovación en las empresas de turismo: Revisión de la literatura. Estudios y Perspectivas en Turismo, 27(1), 102-120. Link
Barbosa, T. F., Lira, A. B., Oliveira Neto, O. B., Santos, L. L., Santos, I. O., Barbosa, L. T., Ribeiro, M. V. M. R., & Sousa‐Rodrigues, C. F. (2019). Tutorial para execução de revisões sistemáticas e metanálises com estudos de intervenção em anestesia. Revista Brasileira de Anestesiologia, 69(3), 299-306. Link
Biolchini, J., Mian, P. G., Natali, A. C., & Travassos, G. H. (2005). Systematic review in software engineering. Relatório Técnico, RT-ES 679/05, Programa de Engenharia de Sistemas e Computação, Universidade Federal do Rio de Janeiro (COPPE/UFRJ), Rio de Janeiro. Link
Cavalcante, L. T. C., & Oliveira, A. A. S. (2020). Métodos de revisão bibliográfica nos estudos científicos. Psicologia em Revista, 26(1), 83-102. Link
Crain, T. L., Brossoit, R. M., & Fisher, G. G. (2018). Work, nonwork, and sleep (WNS): A review and conceptual framework. Journal of Business and Psychology, 33, 675-697. Link
Chen, H. S., Severt, K., Shin, Y. H., Knowlden, A., & Hilliard, T. W. (2018). How’d you sleep? measuring business travelers’ sleep quality and satisfaction in hotels. Journal of Hospitality and Tourism Insights, 1(3), 188-202. Link
Chiang, Y. C., Arendt, S. W., Sapp, S. G., & Zheng, T. (2019). Why should we study sleep health in hospitality and tourism education? A theoretical perspective. Journal of Hospitality and Tourism Education, 31(4), 235–245. Link
Crivello, A. et al. (2016). The meaning of sleep quality: a survey of available technologies. IEEE Access, 7, 1-17. Link
Felizardo, K. R., Nakagawa, E., Fabbri, S. C. P., & Ferrari, F. C. (2017). Revisão sistemática da literatura em engenharia de software: teoria e prática. Rio de Janeiro: Elsevier.
Fung, C. P.Y., & Hon, A.H.Y. (2019). How to provide an optimal environment for tourists to manage their sleep? The roles of sleep amenities, sleep environment cleanliness, and sleep atmosphere. Journal of Hospitality Management and Tourism, 10(2), 9-19. Link
Hon, A.H.Y., & Fung, C.P.Y. (2019). A good night’s sleep matters for tourists: An empirical study for hospitality professionals. Journal of Hospitality & Tourism Research, 43(8), 1153-1175. Link
Kraus, S., Breier, M., & Dasí-Rodríguez, S. (2020). The art of crafting a systematic literature review in entrepreneurship research. International Entrepreneurship Management Journal, 16, 1023–1042. Link
Loiola, I. (2023, 13 de outubro). Turismo do Sono é o novo investimento da parceria da Rede Vitória Hotéis com a Zissou. Uai Turismo, Campinas. Link
Mann, M. (2023, 17 de outubro). Sleep tourism: how are hotels prioritising rest?. Roadbook. Link
Mao, Z., Yang, Y., & Wang, M. (2018). Sleepless nights in hotels? Understanding factors that influence hotel sleep quality. International Journal of Hospitality Management, 74, 189-201. Link
Oktavio, A., Kaihatu, T. S., Kumari, D., Nugroho, A., & Adityaji, R. (2023). I Slept well and I will be back: an empirical study on Hotel Guests in Indonesia. The Seybold Report, 18(3), 1-14. Link
Page, M. J., Mckenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T.C., Mulrow, C.D ., et al. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. Sys. Rev., 10(1), 2021. Link
Pallesen, S., Larsen, S., & Bjorvatn, B. (2016). “I wish i'd slept better in that hotel” – guests’ self-reported sleep patterns in hotels. Scandinavian Journal of Hospitality and Tourism, 16(3), 243-253. Link
Rantala, O., & Valtonen, A. (2014). A rhythmanalysis of touristic sleep in nature. Annals of Tourism Research, 47, 18-30. Link
Robbins, R., Grandner, M., Knowlden, A., & Severt, K. (2021). Examining key hotel attributes for guest sleep and overall satisfaction. Tourism and Hospitality Research, 21(2), 144-155. Link
Silva, A. P. S, & Aires, J. D. M. (2023). Panorama da pesquisa sobre nomadismo digital associado ao turismo no contexto da pandemia de Covid-19: revisão sistemática da literatura. Trabalho de Conclusão de Curso, Graduação em Turismo, Universidade Federal do Maranhão, Brasil. Link
Valtonen, A., & Veijola, S. (2011). Sleep in tourism. Annals of Tourism Research, 38(1), 175-192. Link
Wütschert, M. S., Romano- Pereira, D., Suter, L., Schulze, H., & Elfering, A. (2022). A systematic review of working conditions and occupational health in home office. Work, 72(3), 839-852. Link
Yang, Y., Mao, Z., & Zhang, X. (2021). Better sleep, better trip: The effect of sleep quality on tourists' experiences, Annals of Tourism Research, 87, 103153. Link
Xiong, W., Huang, M., Okumus, B., & Fan, F. (2020). Rethinking sleep quality in hotels: Examining the risk and protective factors associated with travel-related insomnia. International Journal of Hospitality Management, 90, 102644. Link
Downloads
Published
How to Cite
Issue
Section
License
Autores que publicam nesta revista concordam com os seguintes termos:
Os Autores mantém os direitos autorais e concedem à revista o direito de primeira publicação, com o trabalho simultaneamente licenciado sob a Creative Commons Attribution License que permitindo o compartilhamento do trabalho com reconhecimento da autoria do trabalho e publicação inicial nesta revista.
Autores têm autorização para assumir contratos adicionais separadamente, para distribuição não-exclusiva da versão do trabalho publicada nesta revista (ex.: publicar em repositório institucional ou como capítulo de livro), com reconhecimento de autoria e publicação inicial nesta revista.
Autores têm permissão e são estimulados a publicar e distribuir seu trabalho online (ex.: em repositórios institucionais ou na sua página pessoal) a qualquer ponto antes ou durante o processo editorial, já que isso pode gerar alterações produtivas, bem como aumentar o impacto e a citação do trabalho publicado (Veja O Efeito do Acesso Livre).