Bianchi IS, Montanari G, Orlando V. IT self-service applications in polyclinics: a model for the improvement of the patient-treatment process. Sci. cum Ind. [Internet]. 2016 Dec. 20 [cited 2024 Nov. 23];4(3):167-74. Available from: https://sou.ucs.br/etc/revistas/index.php/scientiacumindustria/article/view/4811