IYENGAR, Dr. M. Srividya. The study of evaluating the impact of service quality on customer loyalty in the hotel industry. Revista Interdisciplinar de Ciência Aplicada, [S. l.], v. 9, n. 14, p. 1–10, 2025. DOI: 10.18226/25253824.v9.n14.03. Disponível em: https://sou.ucs.br/etc/revistas/index.php/ricaucs/article/view/13475. Acesso em: 14 oct. 2025.