SIMANJUNTAK, Megawati. THE ANTECEDENTS OF COMPLAINT BEHAVIOUR AMONG GENERATION Z: ROLE OF INFORMATION ACCESS, COMPLAINT EXPERIENCE, AND ATTITUDES: THE ANTECEDENTS OF COMPLAINT BEHAVIOUR AMONG GENERATION Z. Brazilian Journal of Management and Innovation (Revista Brasileira de Gestão e Inovação), [S. l.], v. 1, n. 1, 2026. DOI: 10.18226/23190639.v13n1.07. Disponível em: https://sou.ucs.br/etc/revistas/index.php/RBGI/article/view/13657. Acesso em: 10 jan. 2026.